Privacy Policy

Core24 Health Club Privacy Policy

Introduction

Welcome to the Core24 Health Clubs Privacy Policy. This policy is designed to inform you about how we collect, use, and protect your personal information when you visit our website. We are committed to protecting your privacy and ensuring the security of your information.

At Core24 Health Clubs, we understand the importance of privacy and the trust you place in us when providing your personal information. This policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

By using our website, you consent to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

We collect various types of information to provide you with a personalized and efficient experience on our website. This includes information you provide directly to us, as well as information collected automatically through cookies and other tracking technologies. We take appropriate measures to ensure the security and confidentiality of your information.

Please take the time to read this policy carefully to understand our practices regarding your personal information. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

Information We Collect

At Core24 Health Clubs, we collect various types of personal information from our website users. The information we collect includes but is not limited to:

Name
Email address
Address
Phone number

We collect this information through different methods, including:

Directly from users when they provide it to us through our website forms or when they sign up for our services

Through website analytics tools that track user interactions and behavior on our website

We collect this information for several reasons, including:

To provide and improve our services to you

To communicate with you regarding your membership or any inquiries you may have To personalize your experience on our website

To send you promotional materials or newsletters if you have opted in to receive them

By collecting this information, we can better understand our users’ needs and preferences, tailor our services to meet those needs, and enhance the overall user experience on our website.

Rest assured that we only collect personal information that is necessary for the purposes stated above, and we do not collect any sensitive personal information without your explicit consent. We are committed to protecting your privacy and ensuring the security of the information you provide to us. For more details on how we handle and protect your information, please refer to the “Data Security” section of this privacy policy.

How We Use Your Information

At Core24 Health Clubs, we are committed to ensuring the privacy and security of your personal information. We collect various types of information from you when you use our website, and we want to be transparent about how we use this information to provide you with our services.

The information we collect from you is primarily used to enhance your experience and provide you with the best possible service. We may use your information in the following ways:

Providing Services: We use the information you provide to us to deliver the services you have requested. This includes processing your membership applications, managing your account, and facilitating your access to our facilities and classes.

Improving Our Services: We may use your information to analyze and understand how our website and services are being used. This helps us identify areas for improvement and develop new features and offerings that are relevant to your needs.

Communication: We may use your contact information to communicate with you about your membership, updates to our services, and any changes to our policies or terms of use. We may also send you promotional materials or newsletters if you have opted to receive them.

Marketing and Promotions: With your consent, we may use your information to send you marketing communications, such as special offers, discounts, or information about new services. You can opt out of receiving these communications at any time by following the instructions provided in the communication or by contacting us directly.

Legal and Legitimate Reasons: In certain cases, we may need to use your information for legal or legitimate reasons. This includes complying with applicable laws, regulations, or legal processes, as well as protecting our rights, property, or safety, or the rights, property, or safety of others.

We want to assure you that we will never sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent. We value your privacy and will only share your information with third parties as described in our “Sharing Your Information” section.

By using our website and providing us with your information, you consent to the uses described above. If you have any concerns or questions about how we use your information, please feel free to contact us using the information provided in the “Contact Us” section.

Sharing Your Information

At Core24 Health Clubs, we understand the importance of protecting your personal information. We are committed to maintaining the privacy and confidentiality of the information you provide to us. This section of our privacy policy outlines how we may share your information with third parties and the purposes for doing so.

Disclosure of Third Parties

We may share your information with trusted third parties in the following circumstances:

Service Providers: We may engage third-party service providers to perform various functions on our behalf. These service providers may include payment processors, customer support providers, marketing agencies, and IT service providers. These third parties are only authorized to use your information as necessary to provide the requested services and are contractually obligated to maintain the confidentiality and security of your information.

Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Purposes for Sharing Information

We may share your information with third parties for the following purposes:

To Provide Services: We may share your information with third parties to facilitate the provision of our services to you. For example, if you purchase a membership or book a class through our website, we may share your information with the relevant fitness instructor or trainer to ensure a seamless experience.

Marketing and Promotions: With your consent, we may share your information with third parties for marketing and promotional purposes. This may include sharing your information with our partners or sponsors who may offer products or services that may be of interest to you. You have the right to

opt-out of such sharing at any time.

No Selling or Renting of Information

We want to assure you that we do not sell, rent, or lease your personal information to any third parties. We are committed to maintaining the confidentiality and privacy of your information and will only share it as outlined in this privacy policy.

Please note that this privacy policy only applies to information collected through our website. If you navigate to a third-party website through links on our website, their privacy policy will govern the collection and use of your information. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

If you have any questions or concerns about how your information is shared, please contact us using the information provided in the “Contact Us” section of this privacy policy.

Cookies and Tracking Technologies

At Core24 Health Clubs, we use cookies and similar tracking technologies to enhance your experience on our website and to collect certain information about your browsing activities. This section of our privacy policy explains how we use these technologies, the types of information we collect through them, and the options and controls you have as a user.

Use of Cookies and Similar Technologies

Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, track your activities on our site, and improve your overall experience. In addition to cookies, we may also use other tracking technologies such as web beacons, pixels, and tags to collect information about your interactions with our website.

Types of Information Collected

Through the use of cookies and tracking technologies, we may collect various types of information, including:

• Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
• Usage Information: We may gather information about your interactions with our website, such as the pages you visit, the links you click, and the duration of your visit.
• Location Information: With your consent, we may collect information about your approximate location based on your IP address or other geolocation data.
• Preferences: Cookies allow us to remember your preferences, such as language settings and font size, to provide a personalized browsing experience.
• Analytics: We may use cookies to collect data for analytics purposes, such as measuring website traffic, understanding user behavior, and improving our services.

User Options and Controls

You have the option to control and manage cookies and tracking technologies used on our website. Most web browsers are set to accept cookies by default, but you can modify your browser settings to reject or delete cookies. However, please note that disabling cookies may affect the functionality and performance of our website.

In addition to browser settings, you may also have the ability to opt-out of certain tracking technologies through the settings provided by third-party analytics and advertising providers we may use. Please refer to their respective privacy policies for more information on how to exercise these options.

Third-Party Cookies

Our website may contain links to third-party websites or services that are not operated by Core24 Health Clubs. These third-party sites may use their own cookies and tracking technologies, and their privacy practices may differ from ours. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

Your Consent

By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this privacy policy.

If you have any questions or concerns about our use of cookies and tracking technologies, please contact us using the information provided in the “Contact Us” section below.

Third-Party Websites

Our website may contain links or connections to third-party websites that are not operated or controlled by Core24 Health Clubs. We are not responsible for the privacy practices or the content of these third-party websites.

When you click on a link to a third-party website, you will be directed to their website. We encourage you to review the privacy policies of these websites before providing any personal information or using their services. This Privacy Policy applies solely to information collected by Core24 Health Clubs through our website.

Please note that we do not endorse or have any control over the privacy practices or content of these third-party websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. We recommend exercising caution and reviewing the privacy policies of any linked websites before providing any personal information.

If you have any concerns or questions about the privacy practices of any third-party websites linked to our website, please contact us and we will be happy to assist you.

Data Security

At Core24 Health Clubs, we take the security of your personal information seriously. We have implemented various measures to ensure the protection and confidentiality of your data. This section outlines the security practices we have in place to safeguard your information.

Security Measures

We have implemented industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) technology: We use SSL encryption to ensure that your data is transmitted securely between your browser and our website.

Access controls: We have implemented strict access controls to limit access to your personal information to only those employees who require it to perform their duties.

Firewalls: Our systems are protected by firewalls to prevent unauthorized access and ensure the security of your data.

Regular security audits: We conduct regular security audits to identify and address any vulnerabilities in our systems.

Data Retention and Storage

We retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. We store your data on secure servers located in controlled facilities. These facilities are protected by physical and electronic security measures to prevent unauthorized access.

Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we are committed to promptly notifying you and any applicable regulatory authorities. We will take all necessary steps to mitigate the impact of the breach and prevent any further unauthorized access.

Your Responsibilities

While we strive to protect your personal information, it is important for you to also take precautions to safeguard your data. We recommend that you:

Use strong and unique passwords for your Core24 Health Clubs account. Keep your login credentials confidential and avoid sharing them with others. Regularly update your account information and review your privacy settings. Limitations

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any concerns about the security of your personal information or suspect any unauthorized access, please contact us immediately.

By using our website, you acknowledge and accept the inherent risks associated with transmitting personal information over the internet.

Conclusion

We are committed to maintaining the security and confidentiality of your personal information. Our security measures, data retention practices, and prompt notification of data breaches demonstrate our dedication to protecting your privacy. If you have any questions or concerns about our data security practices, please contact us using the information provided in the “Contact Us” section.

Your Choices

At Core24 Health Clubs, we believe in giving you control over your personal information. We provide you with various options to access, update, or delete your personal information. Additionally, we offer choices for opting out of marketing communications. However, please note that there may be certain limitations on these choices as outlined below.

Accessing, Updating, and Deleting Personal Information

You have the right to access, update, or delete your personal information that we have collected. If you would like to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from Core24 Health Clubs, you can opt out by following the instructions provided in the communication itself or by contacting us using the information provided in the “Contact Us” section below. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages, such as those related to your account or transactions.

Limitations on User Choices

While we strive to provide you with as much control as possible over your personal information, there may be certain limitations on the choices available to you. For example, if you have an active membership with Core24 Health Clubs, we may need to retain certain information for billing or legal purposes. Additionally, please note that if you choose to delete certain information, it may impact your ability to access certain features or services on our website.

We encourage you to review and update your personal information regularly to ensure its accuracy and relevance. If you have any questions or concerns about your choices or the limitations that may apply, please contact us using the information provided in the “Contact Us” section below.

Please note that by using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Children’s Privacy

At Core24 Health Clubs, we are committed to protecting the privacy of children who use our website. We understand the importance of safeguarding the personal information of children and ensuring a safe online environment for them. This section of our privacy policy outlines our practices regarding children’s privacy.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18 without obtaining verifiable parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [contact email]. We will promptly remove the information from our database.

When children under the age of 18 visit our website and provide personal information with parental consent, we only collect the necessary information to provide the requested services or respond to inquiries. This may include the child’s name, age, email address, and any other information necessary to fulfill their request.

We use the information collected from children solely for the purpose for which it was provided. This may include responding to inquiries, providing requested services, or communicating with the child or their parent/guardian. We do not use the information for any other purpose without obtaining additional parental consent.

We do not share personal information collected from children with third parties, except as necessary to provide the requested services or comply with legal obligations. In such cases, we ensure that appropriate safeguards are in place to protect the privacy and security of the information.

We may use cookies or other tracking technologies on our website to enhance the user experience and improve our services. However, we do not use these technologies to collect personal information from children under the age of 18.

We encourage parents and guardians to monitor their children’s online activities and to participate in and supervise their online interactions. If you have any concerns about your child’s privacy or the information they have provided to us, please contact us at [contact email].

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect children’s personal information.

If you have any questions or concerns about our children’s privacy practices, please contact us at [contact email]. We are committed to addressing any issues promptly and ensuring the privacy and safety of children using our website.

Changes to This Privacy Policy

At Core24 Health Clubs, we may occasionally update or modify this Privacy Policy to reflect changes in our practices or to comply with legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

When we make any material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or by sending you an email to the email address associated with your account. We may also provide you with other forms of notice as required by applicable law.

It is important to note that your continued use of our website after any changes to this Privacy Policy indicates your acceptance of the updated terms. If you do not agree with any modifications to this Privacy Policy, you should discontinue using our website.

We recommend that you regularly review this Privacy Policy to ensure that you are aware of any updates or changes. You can find the most recent version of this Privacy Policy on our website

If you have any questions or concerns about the changes made to this Privacy Policy, please contact us using the information provided in the “Contact Us” section below.

Contact Us

If you have any questions, concerns, or requests regarding our privacy policy or the way we handle your personal information, please feel free to contact us. We are committed to addressing your privacy concerns in a timely and efficient manner.

You can reach out to us by using the following contact information:

Phone: 03 9781 5533

When contacting us, please provide as much detail as possible regarding your inquiry or concern. This will help us understand and address your issue more effectively.

We strive to respond to all privacy-related inquiries within a reasonable timeframe. However, please note that response times may vary depending on the complexity of the request and the volume of inquiries we receive.

We appreciate your trust in Core24 Health Clubs and your commitment to protecting your privacy.